If you are having issues connecting to your data logger, please try these steps:
When installing Omni7 the following error message (or similar) can sometimes appear:
“Resource file version mismatch.
Microsoft Visual FoxPro
Visual FoxPro cannot start. Could not load resources.”
Cause: Another program has installed out of date VFP system file(s) to an incorrect folder.
Solution: If the computer has the below files in the Windows\system32 (or Windows\SysWOW64) folder before or after the install of Omni7 copy the files to a temp folder from Windows\system32 (or Windows\SysWOW64). (just in case they need to be copied back)
Delete the above files from Windows\system32 (or Windows\SysWOW64) folder as they should not be there.
The VFP files should be located in this folder (on Windows x64 64-bit):
C:\Program Files (x86)\Common Files\microsoft shared\VFP
The Omni7 install file may need to be run again using the 'Repair' option.
Disabling the VCP port can sometimes help with connecting over USB.
If the 'Load VCP' is ticked, a Virtual Com Port is being loaded. Untick the box, then restart your computer. Open Omni7 and try to connect using the USB connection (a TruTrack Data Logger must be connected via a USB download cable attached to the computer).
If disabling the VCP does not work, then some other USB device may be interfering with the USB driver. Using the VCP RS232 Port instead of USB in Omni7 may work.
Note: The USB Serial Port (COM#) number may need to be changed if it is 9 or above for Omni7 to work - select between 1 and 8. (Under 'Device Manager' > Right Click on USB Serial Port (COM#) > Properties > Port Settings tab > Advanced > COM Port Number).